By creating experiences & interactions that add value for your customers, you can achieve your business's growth potential & secure its future sustainability.
Hi, I’m Carla, the founder and Director of Cudos. I am passionate about helping organisations create valuable experiences for their customers, in order to thrive in an increasingly competitive & disruptive world.
Why Cudos is different
Carla has an exceptional ability to see through organisational complexity and identify gaps between the brand promise and experiences of customers. She is committed to helping organisations develop action plans that address these gaps, creating a customer-centric culture that delivers customer value.
Developing CX Programmes
Carla has experience of developing CX programmes for commercial and not for profit organisations, in B2B, B2C and B2B2C environments.
12 years experience
Prior to founding Cudos Consulting, Carla spent 12 years in Senior Customer Experience & Marketing roles for Severn Trent Plc.
Carla is a CCXP certified Customer Experience Professional, an Alumni member of the Marketing Academy and holds a CIM Post Graduate Diploma.